Privacy Policy

Last updated: August 8, 2025

PRIVACY POLICY

Effective for DAC and its network of marketplaces

DAC, with its website hosted at https://dac.co.ke, is fully committed to safeguarding its users' privacy. As a limited company, we request all our esteemed users to carefully read and act upon this privacy policy which explains how your personal and business information will be handled.

Applicability

This policy applies only to DAC Company and its entire network of marketplaces. It does not apply to any other company.

Collection, Use, Sharing and Protection of User Information
  • Voluntary sharing of personal information when accessing our website (e.g., IP address, navigation patterns).
  • Storage may occur on DAC Company servers for security purposes — information is not specifically traced back to you.
  • Unique identifying information (names, address, email) is used only for statistical and business purposes, not public access.
  • Users can update profiles at any time; DAC may disable dormant or volatile accounts.
  • DAC may disclose account information in legal cases or rights protection scenarios.
  • No data transmission is 100% secure — control your internet usage and shared info.
Policy Updates

Changes will be updated continually to reflect business diversity. You are advised to check frequently for updates.

RETURN POLICY

Refunds / Credit Notes / Cancellations

For goods already shipped, DAC approves a credit note (not a refund). Credit notes offset your next order from the same vendor. Vendors issue refunds/credit notes, not DAC.

Items must match their description for a refund claim to be valid. DAC reviews deserving refund cases with its legal, insurance, vendor, and investigation teams.

Orders are not cancellable once confirmed and paid unless the vendor agrees, with incurred costs reimbursed by the client.

Complaints

Complaints are handled by DAC's dedicated support. Each case is reviewed individually; no guarantee of perfect resolution.

Lost or Stolen Shipments

DAC is not responsible for items lost or stolen during shipping. Customers should contact the delivery company or vendor directly.

Damaged Goods

DAC is not responsible for goods damaged during third-party shipping. However, DAC works to protect goods before and during delivery.

Questions About Our Privacy Policy?

If you have any questions about how we handle your data, please don't hesitate to contact us.

Contact Our Team